We strive
to ensure that the quality of our products are excellent, but in the
case that an item you ordered from CozyPamperedPets.com does not meet
your expectations, our Return Policy is outlined below.
All returns must be made within 30 days of receiving the merchandise.
There will be a 20% Re-stacking Fee or $5.00 Fee Wichever is More.
Additional guidelines are noted below.
Please note:
Shipping charges are NOT refundable.
Personalized Items are Non-Refundable.
In cases of return, you must obtain an RMA number prior to returning the product.
E-mail us with
your name, your order number (invoice number on your invoice), the size
and name of the product, and the specific problem you have encountered.
You will be responsible for return shipping expenses, unless otherwise noted.
Products returned without an RMA number will not be accepted, and a credit will not be issued.
If we have sent you an incorrect product by mistake, we will replace it with the correct product at no cost to you. E-mail dandlproducts@insightbb.com for a replacement shipment.
If the merchandise needs to be exchanged for a different size, we ask
that you not only pay to ship the incorrect sized item back to us, but
include the appropriate amount for shipping the replacement item back
to you.
Non-defective correct sized merchandise must be in original purchase
condition with the original packaging intact, and include the original
receipt/invoice/packing slip (make a copy for your own records).
Returns that are eligible for a refund or credit are subject to a 20%
restocking fee. We will issue a refund or credit upon acceptance and
inspection of returned merchandise. Please
note that your credit expires 30 days after return is recieved. Your
Credit is valid for a one-time purchase. Due to restrictions on our
website, your purchase must be greater than or equal to your credit
amount in order for your purchase to be processed. If you do not
wish to spend the full amount of your credit, please e-mail us with
your order. Any remainder of your unused credit cannot be refunded.
